3 ms·

Thanks for the feedback! Andrew noted in a sibling comment what the issue was with the AX210 in Linux. Intel has informed us that the patch is going into kern

by nrp 5y ago

Thanks for the feedback! Andrew noted in a sibling comment what the issue was with the AX210 in Linux. Intel has informed us that the patch is going into kernel 5.17. In retrospect had we known how many issues we'd see with AX210 relative to AX201, we would have gone with the latter as the default option on the DIY Edition. Going forward though, we do expect compatibility and stability to improve (on 5.17 and later). On the USB-C issues, it would be great to know the model numbers of the displays and cables that are having this issue. We want to continue to build up our library of peripherals that have unknown issues in order to resolve them. On build quality, we've seen exceeding few field failures on mechanical issues, and a couple of reports of people dropping their system (or as often happens, blaming their cat for this) from high enough to dent a corner of the chassis and then being able resolve that by ordering a replacement cover part from us.

kkielhofner 5y ago
Hi! Thanks for taking the time to reply to my overwhelmingly negative review. I suppose what I'm saying, generally, is that I should be more selective in my tools. You're a startup. I'm on my third. I should know that when I'm often barely hanging on from the stress and workload of building my own stuff I should select "safe" and "proven" tools. In this case that should have probably been a Macbook (again) because Linux on a laptop is still practically a part-time job itself. EDIT: Speaking of startups, if you didn't know already you have a lot of "street cred" out there. When wrapping an in-person presentation or meeting many of the questions I get are about my Framework! Where should I report on the displays and cables with the USB-C issues? Regarding drops I've actually never dropped a laptop in the > 20 years I've had them. So kind of a non-concern but the comment was referring to the general "feel" which may not really mean anything outside of perception.
- nrp 5y ago
  On the USB-C issues, if you could drop a ticket in https://frame.work/support#contact_support https://frame.work/support#contact_support and mention this thread, that would be great. Thanks!
  - kkielhofner 5y ago
    Thanks, will do!

by nrp 5y ago

kkielhofner 5y ago

Hi! Thanks for taking the time to reply to my overwhelmingly negative review. I suppose what I'm saying, generally, is that I should be more selective in my tools. You're a startup. I'm on my third. I should know that when I'm often barely hanging on from the stress and workload of building my own stuff I should select "safe" and "proven" tools. In this case that should have probably been a Macbook (again) because Linux on a laptop is still practically a part-time job itself. EDIT: Speaking of startups, if you didn't know already you have a lot of "street cred" out there. When wrapping an in-person presentation or meeting many of the questions I get are about my Framework! Where should I report on the displays and cables with the USB-C issues? Regarding drops I've actually never dropped a laptop in the > 20 years I've had them. So kind of a non-concern but the comment was referring to the general "feel" which may not really mean anything outside of perception.

nrp 5y ago
On the USB-C issues, if you could drop a ticket in https://frame.work/support#contact_support https://frame.work/support#contact_support and mention this thread, that would be great. Thanks!
- kkielhofner 5y ago
  Thanks, will do!