3 ms·

> This almost certainly has nothing whatsoever to do with the framework itself. I mean... Kind of? It's pretty clear that they're driver issues. Hardware manuf

by kodah 5y ago

> This almost certainly has nothing whatsoever to do with the framework itself. I mean... Kind of? It's pretty clear that they're driver issues. Hardware manufacturers have to make in-roads with OS teams to get these things delivered flawlessly, otherwise they have to wait for the community to build fixes. System76 and Lenovo do their best to get ahead of driver issues from what I've seen. I'm assuming a lot of this has to do with the fact that OP is running 21.10 rather than an LTS release.

kllrnohj 5y ago
But opening a jpeg or PDF doesn't really involve any drivers, so driver issues wouldn't explain why those specifically are failing to open. If opening anything caused random freezes, that'd suggest something like the GPU driver might be failing. But otherwise opening JPEGs & PDFs are just generic CPU work, there's no drivers for those.
- smeej 5y ago
  To be clear, they open fine if I open a compatible program and then open them from within the program. They just freeze the system if I try to open them from the file explorer. I've not seen anything like this before.
  - kllrnohj 5y ago
    It sounds like it's failing to lookup what program to launch from the file type. That's all but certainly either a corrupt OS install or a bad storage drive then, and wouldn't be indicative of any general problem with Framework laptop's linux support (or lack thereof).
  - Shorel 5y ago
    Do you have a separate partition for /home and other for / ? I do, and this enables me to delete and reinstall any Linux version without changing my home directory. It seems reinstalling the operating system is the first thing you should try.
    - schmorptron 5y ago
      Does that work with flatpaks and snaps that store some app data in /home?
      - kodah 5y ago
        You give them access to that partition
      - Shorel 5y ago
        It should. The idea is, you never format or delete what is in /home.
  - marcan_42 5y ago
    Honestly, that sounds like a kernel panic. Two guesses: bizarre GPU/driver issue triggered by some kind of preview/desktop environment thing (less likely), or your filesystem is corrupt and/or your SSD has trouble (more likely). Try `pv /dev/nvme0n1 > /dev/null` (or just cat, but pv will give you a nice progress bar if you install it). If that errors out or your machine freezes, you have a storage problem and probably need to replace your SSD. If that works, try booting in single user mode or from a USB boot drive and running fsck. You can also try SSHing in from another machine while trying to open the file locally. If the SSH session dies instantly, it's probably a kernel panic. If it survives, you can look at logs and top see what happened (maybe the issue is the desktop environment locks up?) Sleep issues, the dock stuff, those sound like legitimate driver/support issues that would affect anyone. But opening PDFs crashing your machine really sounds like either your hardware or install is specifically broken and needs fixing, or you're running into a really weird bug that is not hardware-specific.
  - bradwood 5y ago
    try Fedora on it and see if these issues still persist. It can't hurt and may aid in troubleshooting.

by kodah 5y ago

kllrnohj 5y ago

But opening a jpeg or PDF doesn't really involve any drivers, so driver issues wouldn't explain why those specifically are failing to open. If opening anything caused random freezes, that'd suggest something like the GPU driver might be failing. But otherwise opening JPEGs & PDFs are just generic CPU work, there's no drivers for those.

smeej 5y ago
To be clear, they open fine if I open a compatible program and then open them from within the program. They just freeze the system if I try to open them from the file explorer. I've not seen anything like this before.
- kllrnohj 5y ago
  It sounds like it's failing to lookup what program to launch from the file type. That's all but certainly either a corrupt OS install or a bad storage drive then, and wouldn't be indicative of any general problem with Framework laptop's linux support (or lack thereof).
- Shorel 5y ago
  Do you have a separate partition for /home and other for / ? I do, and this enables me to delete and reinstall any Linux version without changing my home directory. It seems reinstalling the operating system is the first thing you should try.
  - schmorptron 5y ago
    Does that work with flatpaks and snaps that store some app data in /home?
    - kodah 5y ago
      You give them access to that partition
    - Shorel 5y ago
      It should. The idea is, you never format or delete what is in /home.
- marcan_42 5y ago
  Honestly, that sounds like a kernel panic. Two guesses: bizarre GPU/driver issue triggered by some kind of preview/desktop environment thing (less likely), or your filesystem is corrupt and/or your SSD has trouble (more likely). Try `pv /dev/nvme0n1 > /dev/null` (or just cat, but pv will give you a nice progress bar if you install it). If that errors out or your machine freezes, you have a storage problem and probably need to replace your SSD. If that works, try booting in single user mode or from a USB boot drive and running fsck. You can also try SSHing in from another machine while trying to open the file locally. If the SSH session dies instantly, it's probably a kernel panic. If it survives, you can look at logs and top see what happened (maybe the issue is the desktop environment locks up?) Sleep issues, the dock stuff, those sound like legitimate driver/support issues that would affect anyone. But opening PDFs crashing your machine really sounds like either your hardware or install is specifically broken and needs fixing, or you're running into a really weird bug that is not hardware-specific.
- bradwood 5y ago
  try Fedora on it and see if these issues still persist. It can't hurt and may aid in troubleshooting.