If you're not satisfied with the service of your current provider, you are free to take your business to the premises of another service provider who had chosen

If you're not satisfied with the service of your current provider, you are free to take your business to the premises of another service provider who had chosen to implement plans that are more suited to your needs. I don't mean to be snarky, but putting it in more business terms. For some services the service provider offers several alternative plans, some have only a single one-size-fits-all plan