Lol. I'm going to assume you're joking with the last bit, but they should definitely hire a UX expert if they are interested in efficiency and accuracy and the

Lol. I'm going to assume you're joking with the last bit, but they should definitely hire a UX expert if they are interested in efficiency and accuracy and the workforce is complaining about manual work recording, handing off, and using operational parameters or state between shifts. That sounds fatiguing and error prone.