I was in Chipotle at the height of COVID. They had two production lines: one for in-house shoppers, and one for the delivery services. What shocked me is that

I was in Chipotle at the height of COVID. They had two production lines: one for in-house shoppers, and one for the delivery services. What shocked me is that the in-house consumer experience was AWFUL. The Burrito was bad even for Chipotle, they were slow. The other production line was cranking away and of course the burrito was "better". Yet they are making, what, 30% more on me? And I have a chance of buying a fountain soda which is pure fucking profit to a fast food joint. Truly an example of misaligned incentives. I'm not saying to short the delivery services, but at least provide a bit... extra... for the people that are delivering good margins. You know, the margins that are the difference between the restaurant staying open and not? I get that the UberEats supply is ... some money ... and it is kind of advertising, but why not offer ... something ... ANYTHING to reward people that get out of bed and give you 30% more money.