The magnitude of the lie isn't hugely relevant, a lie is a lie. Sales people lie all the time and make claims about features that don't exist, often because th

The magnitude of the lie isn't hugely relevant, a lie is a lie. Sales people lie all the time and make claims about features that don't exist, often because the company has other priorities not because they are 'impossible' - but again, that doesn't really matter either. It's a tactic used by salespeople to get the company to rally around a feature or set of features. It's very common. You have to ask yourself how that is not prosecuted as being illegal.