The PageRank paper directly references customer concerns and their approach: "Some argue that on the web, users should specify more accurately what they want an

The PageRank paper directly references customer concerns and their approach: "Some argue that on the web, users should specify more accurately what they want and add more words to their query. We disagree vehemently with this position." Section 3.1 - http://infolab.stanford.edu/~backrub/google.html http://infolab.stanford.edu/~backrub/google.html