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What do you have issue with in Netflix's UX? Is it on the discoverability side or the watching side? Watching is a seamless experience IMO - It really does ju

What do you have issue with in Netflix's UX? Is it on the discoverability side or the watching side? Watching is a seamless experience IMO - It really does just work, all the buttons and responses are perfect.

Osiris 5y ago
"continue watching" is the third or fourth row of content. I would think that would be at the top. It constantly recommends the same stuff over and over despite the fact that I never click on it because I don't want to watch it. It doesn't notify me when there's new episodes or seasons to a show I've previously watched (a year is a long time to wait for new episodes). I'm not a fan of the UX.
- bern4444 5y ago
  Oh interesting. My continue watching is the top row. Honestly - this is something I am disliking more and more about the A/B, personalized experience effect. Somethings are much better for everyone to have a common experience without it being unique. Your second and third point though are accurate for me too. Thanks for explaining.
rurp 5y ago
The viewing controls when watching a show are fine for me, but everything else is awful. The UI constantly shuffles around, having to hunt for my list or currently watching shows is particularly annoying. Incessant autoplay that couldn't be disabled for years, and still can't be in all cases. Awful controls for browsing content. The categories are meaningless and constantly changing. There's no way to find new shows I'm likely to like within the app. They refuse to have any sort of objective ratings and the custom ones are unbelievably bad, even after years of watching. I have to go to outside sources any time I want to find a new show. I could go on. Prime gets a lot of criticism for their UX but I actually much prefer it to Netflix's. At least with Prime the ratings have some signal and the layout is simple and consistent. It's not pretty but at least it doesn't go out of the way to annoy me, which is just fine with me. Amazon has probably spent far less on their UX but has a better result.
fellellor 5y ago
The moment they put up a user reviews feature similar to steam, the entire platform would be exposed as the barren wasteland that it actually is. Most of the content is pretty substandard and not worth the time investment.

Osiris 5y ago

"continue watching" is the third or fourth row of content. I would think that would be at the top. It constantly recommends the same stuff over and over despite the fact that I never click on it because I don't want to watch it. It doesn't notify me when there's new episodes or seasons to a show I've previously watched (a year is a long time to wait for new episodes). I'm not a fan of the UX.

bern4444 5y ago
Oh interesting. My continue watching is the top row. Honestly - this is something I am disliking more and more about the A/B, personalized experience effect. Somethings are much better for everyone to have a common experience without it being unique. Your second and third point though are accurate for me too. Thanks for explaining.

rurp 5y ago

The viewing controls when watching a show are fine for me, but everything else is awful. The UI constantly shuffles around, having to hunt for my list or currently watching shows is particularly annoying. Incessant autoplay that couldn't be disabled for years, and still can't be in all cases. Awful controls for browsing content. The categories are meaningless and constantly changing. There's no way to find new shows I'm likely to like within the app. They refuse to have any sort of objective ratings and the custom ones are unbelievably bad, even after years of watching. I have to go to outside sources any time I want to find a new show. I could go on. Prime gets a lot of criticism for their UX but I actually much prefer it to Netflix's. At least with Prime the ratings have some signal and the layout is simple and consistent. It's not pretty but at least it doesn't go out of the way to annoy me, which is just fine with me. Amazon has probably spent far less on their UX but has a better result.

fellellor 5y ago

The moment they put up a user reviews feature similar to steam, the entire platform would be exposed as the barren wasteland that it actually is. Most of the content is pretty substandard and not worth the time investment.