It may be something that 'feels' better while not making much impact on the situation, however providing fleeting temporary relief in the moment of being heard

It may be something that 'feels' better while not making much impact on the situation, however providing fleeting temporary relief in the moment of being heard and feeling connected. I guess if there's nothing that will help then temporary relief is good. However I also guess than in many situations there are things that can make lasting positive impact, if they can be found. Finding these positive impactful things requires action though not just listening. The art is in knowing when to listen and when to act