Incentive structure. There is no incentive to favor users. Engineers are measured by KPIs that are decoupled from user experience. Managers have similar meas

Incentive structure. There is no incentive to favor users. Engineers are measured by KPIs that are decoupled from user experience. Managers have similar measures. Investors are concerned with value measured by quantities unrelated to user experience, especially when they want fast returns regardless of how people experience the product. As far as I can tell, there is no incentive on any side that favors users: just incentives that favor developers, managers, and investors. Users grudgingly get dragged along because they need or want the product, and given no alternative, accept it. That acceptance is misconstrued as satisfaction.