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I think it's mainly your last reason. After the founders have cashed out, there's nobody left to care about user experience, because by then, most things are ru
by fxtentacle 5y ago
I think it's mainly your last reason. After the founders have cashed out, there's nobody left to care about user experience, because by then, most things are run by MBAs as dictated by shareholders.
And shareholders don't care who suffers. They care purely about profits.
The solution is to introduce laws to reign in "profits at the expense of others". When chemical companies were polluting the ground (superfund sites), we introduced laws to stop them for the good of society. In my opinion, Facebook is the new superfund site, it's just that this time, it is digital and psychological poison, not chemical. So we should just deny them the most user-hostile (e.g. most profitable) behavior through laws.
- KennyBlanken 5y agoI'd say it is more because UX has shifted to acquiring customers at all costs, even if it means constantly annoying your current users. Every time I have to hunt for the "log in with an existing account" button (after mistakenly trying to login to what turns out to be the sign-up form) I want to punch a "UX "expert" in the face so hard it knocks the shitty dye job off their side-shave hairdo.
- danparsonson 5y agoUX experts don't want to acquire customers at all costs; those mandates come from management, whose requirements the UX experts are required to fulfil. You should be concerned about managers' haircuts instead.
- mistermann 5y ago> The solution is to introduce laws to reign in "profits at the expense of others". Now you have two problems.
- falcolas 5y agoWhen something isn’t working, you don’t point at ideologies and say “if we followed this to the letter, things may get better”. You change something. None of the changes so far seem to be catching industry wide. Perhaps it’s time for a change that comes with teeth.
- mistermann 5y agoI agree, but can our flavour of democracy actually(!) accomplish such things in a reliable manner?
- brightstep 5y agoProfits at the expense of others is more or less the driving force of our entire economy. Not sure how you're going to legislate that away.