6 ms·
If I buy something, and the vendor screws up, if they give me a bunch of excuses, I am more likely to think they'll screw up again. If the vendor takes persona
by mathattack 15y ago
If I buy something, and the vendor screws up, if they give me a bunch of excuses, I am more likely to think they'll screw up again. If the vendor takes personal responsibility, there is less chance that they'll make the same mistake again.
- pbiggar 15y agoAh, I didn't get that you had bought a ticket.
- mathattack 15y agoIn full disclosure I didn't. I am just throwing out opinions from the cheap seats. :-)