3 ms·

I confess I don't understand this mentality. Why do you personally care that Joel took responsibility?

• mathattack 15y ago
  If I buy something, and the vendor screws up, if they give me a bunch of excuses, I am more likely to think they'll screw up again. If the vendor takes personal responsibility, there is less chance that they'll make the same mistake again.
  • pbiggar 15y ago
    Ah, I didn't get that you had bought a ticket.
    • mathattack 15y ago
      In full disclosure I didn't. I am just throwing out opinions from the cheap seats. :-)