3 ms·

Pet peeve of mine. Especially when it’s a bank or other finance company that really ought to know better.

• mikro2nd 5y ago
  And then are at a loss when you demand that they identify themselves to you. After all, all you've got is a voice at the end of the phone. Seriously I'm sure there's good ways to solve this using some simple crypto(graphy, not currency). We ought to be able to mutually authenticate without resorting to stupid questions about things we were doing 25 years ago and no longer remember.
  • DenisM 5y ago
    We are able, I think. Say, my bank calls me and ask to call back with an extension#. I look up their phone # on their website, call that number, and provide the extension. They know who I am via The extension # I gave back to them, I know who they are via their phone # confirmed by their website SSL certificate. Alternatively, I call them back on the phone number at the back of the credit card.
    • 123pie123 5y ago
      nice idea, that should be easy(ish) to implement