I have a similar situation. My most recent one was Apple telling me my id was reset by my request. This definitely came from Apple, was verifiable... But it tu

I have a similar situation. My most recent one was Apple telling me my id was reset by my request. This definitely came from Apple, was verifiable... But it turned out some person entered my email on their support case and it almost gave me access to their entire Apple account, the support people were willing to go through everything with me as I had the email. It was only when I asked for the transcript of what I'd apparently said to them that alarm bells rang on their end and they finally investigated enough and escalated enough and determined my email was not the one that had anything to do with the account in question. Mostly I ignore the email I receive, but once in a while it has enough details that I can find the person involved and give them their train tickets, or car insurance docs, etc.