> As a software engineer I love reading our NPS reports, because they always have great tidbits of info My only experience of NPS is when I worked retail/sales

> As a software engineer I love reading our NPS reports, because they always have great tidbits of info My only experience of NPS is when I worked retail/sales in my first job, and it absolutely sucked in that context. Less “great tidbits” and more “I just lost 30% of my commission this month because of something 100% outside of my control”.