3 ms·
A classic non-pivot is the Prodigy service, created as an IBM spinoff in the 1980s as a sort of proto-Amazon. To their great annoyance, instead of shopping, use
by raldi 5y ago
A classic non-pivot is the Prodigy service, created as an IBM spinoff in the 1980s as a sort of proto-Amazon. To their great annoyance, instead of shopping, users insisted on chatting with each other all day.
They could have embraced this and beaten AOL to the punch, but instead they issued an edict that from then on, users would only be allowed to send 30 messages a month, and after that, they would cost 25 cents each. This was the start of the company’s death spiral.
- Semaphor 5y agoFor anyone else who has never heard of them: https://en.wikipedia.org/wiki/Prodigy_(online_service) https://en.wikipedia.org/wiki/Prodigy_(online_service)
- willhinsa 5y agoWow, I had no idea. This is such an interesting story! > The price increases prompted an increase of "underground IDs" (known as 'UG's for shorthand)—where multiple users shared a single account that they turned into private bulletin boards by using emails that were returned (and therefore not billed) due to invalid email addresses. Those invalid addresses were the simple names of the person or people for whom the messages were intended. When those people signed in and checked the email, they would find "returned" messages with their names. They would then "send" a reply by typing the name of the first sender, which would also be returned. When that person logged on next, they would see their message, and the cycle would repeat. https://en.wikipedia.org/wiki/Prodigy_(online_service)#Price_increases https://en.wikipedia.org/wiki/Prodigy_(online_service)#Price...
- delecti 5y agoThis is a perfect use case for the original meaning of "the customer is always right". If customers want to send messages then you change your business to a message system.