Yes, it hinges on the definition of pivot. From a customer point of view, this is a mere evolution. That this imposes vastly different requirements on the under

Yes, it hinges on the definition of pivot. From a customer point of view, this is a mere evolution. That this imposes vastly different requirements on the underlying business is not really the problem of the customer. In a similar vein, how would you describe the move of just about every primary, secondary and tertiary educational institutions to online teaching? I don't consider that a pivot. It was necessary to continue to deliver the basic added value of these institutions. However, that did require a whole slew of new skills from teachers. So sure, YMMV.