Reading "Just Listen" by Mark Goulston was helpful. But really, developing a habit of listening. I think one of the things that's hard is that we are so used t

Reading "Just Listen" by Mark Goulston was helpful. But really, developing a habit of listening. I think one of the things that's hard is that we are so used to always working, going, learning, building. We measure and improve. We commit, run, test, and deploy. We focus in on a particular thing and get really good at it. But people aren't like that. They have feelings and emotions. They have a past and a history. They have fears and doubts. They have dreams and things that drive them. Some of those things which we cannot relate to. We can do all the right things and still end up getting hurt. They often don't respond the way we think and unlike compiled code, they can misunderstand what's being said or what's going on. So, listen, ask questions, and treat others better than you'd treat yourself.