Thanks dude, from experience, a lot of angry customers change their tune after they receive a quick and helpful response. This was just one particular example.

Thanks dude, from experience, a lot of angry customers change their tune after they receive a quick and helpful response. This was just one particular example. As for auto-refresh, we couldn't do this as it would trigger TfL abuse systems. (I pinged a few friends to up vote, and the post disappeared from the new list, so I deleted and resubmitted).