3 ms·
> "It's not 'oh no, our NPS score is down, let's hire more people to focus on customer 'happiness'" This is precisely what happened at my company, hah.
by switch007 5y ago
> "It's not 'oh no, our NPS score is down, let's hire more people to focus on customer 'happiness'"
This is precisely what happened at my company, hah.