3 ms·
Yes, NPS is an imperfect measure, as all are. What I’ve never seen is a great argument for what one should use instead.
by austenallred 5y ago
Yes, NPS is an imperfect measure, as all are. What I’ve never seen is a great argument for what one should use instead.
- Dave3of5 5y agoCompany I was working with done an internal study on this I believe CSAT or a simple average were better if your goal is to improve revenue.