It's easy to apologize profusely for something that is well within expectations. On the other end of that spectrum, I can also empathize a bit with an increasi

It's easy to apologize profusely for something that is well within expectations. On the other end of that spectrum, I can also empathize a bit with an increasingly unhelpful crew of a 30 hour late train. Yeah, you don't have to be rude about it, but at some point, there's simply a decreasing amount of help that can be given.