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I once caused a blank box to appear on Rakuten's homepage for several hours. My boss had to fly to Japan to apologize in person to their CEO.
by gilmore606 5y ago
I once caused a blank box to appear on Rakuten's homepage for several hours. My boss had to fly to Japan to apologize in person to their CEO.
- zhte415 5y agoI don't know a huge amount about Rakuten. Don't they purposefully adopt a pretty flat communication structure, and the CEO travels around a lot, as well as English demanded in senior roles?
- hcknwscommenter 5y agoOr that is what he used to justify a free (likely business class) flight to JP.
- dfcowell 5y agoNo, I don’t work for Rakuten, but the in-person apology from an appropriately senior person is hugely important for large Japanese organizations. In my current company I have the opportunity to work with several large Japanese banks. Various members of our C-Suite and senior management travel occasionally for this purpose. A sufficiently sincere apology with the appropriate level of ceremony can be the difference between maintaining and losing a substantial contract.