This is a fair question. Bad tooling does exacerbate already difficult or unlikable tasks though. You don't have to be excited about using Zendesk; but if it ge

This is a fair question. Bad tooling does exacerbate already difficult or unlikable tasks though. You don't have to be excited about using Zendesk; but if it gets in your way rather than making it easier to get tasks done, that's when it leads to hate.