I'll never forget the time a few years ago when I was on a support call with a client who happened to be a member of the administration staff at one of the larg

I'll never forget the time a few years ago when I was on a support call with a client who happened to be a member of the administration staff at one of the largest school districts in the US. After about 20 minutes of frustration, I realized that the problem was that she couldn't read, and she was trying not to admit it. I got the hint and figured out a different way to solve the issue. I looked through her files and sure enough her signature was literally an illegible scribble with a smiley face. And this was a member of the staff. In a school district! Blew my mind.