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It's nice that they think that, but whether they believe so or not, I have never heard any user speak well of Zendesk.
by joe-collins 5y ago
It's nice that they think that, but whether they believe so or not, I have never heard any user speak well of Zendesk.
- tshaddox 5y agoHow much of that is because people often aren’t excited about the work you do in Zendesk even if Zendesk was a good tool for getting the job done? I’ve never heard anyone speak well of a particular model of plunger either.
- smichel17 5y agoAllow me to be the first. Okay, not a plunger, but a very similar product: After using a litter-lifter scoop (for cleaning a cat's litterbox), I placed a bulk order so I'll have a lifetime supply (plus extras to give as gifts), even if they go out of business, because they really are just that good. No affiliation, just a happy customer. https://litter-lifter.com/ https://litter-lifter.com/
- pm90 5y agoThis is a fair question. Bad tooling does exacerbate already difficult or unlikable tasks though. You don't have to be excited about using Zendesk; but if it gets in your way rather than making it easier to get tasks done, that's when it leads to hate.
- theonemind 5y agoZendesk is pretty good for a ticketing system. I don't generally speak well of ticketing systems, but I do speak badly of them, except for Zendesk!
- actually_a_dog 5y agoI don't know if it's still this bad, but, last time I used Zendesk, it was alright, until you had to search for anything. I was never able to find anything using the builtin search functions.
- danielodievich 5y agoAfter using Zendesk for 6 years, I am now forced to chew broken glass seasoned with sand and kitty litter that is Salesforce's Support portal. Yeah it is that bad. I so miss Zendesk