I'd imagine there's some regulatory purpose for this, but really the IRS just does what every well-functioning customer support team should be doing - maintaini

I'd imagine there's some regulatory purpose for this, but really the IRS just does what every well-functioning customer support team should be doing - maintaining an extensive customer-driven FAQ. When someone asks a question that requires clarification, they go get the answer through whichever channel(s) are required, then they not only respond directly to the customer (taxpayer) but they also format the response for public consumption. If more companies treated documentation this way, life would be a whole lot easier.