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I'd love to see centurylink/lumen go bust, lose everything, and local governments take over their facilities. Every last employee forced to find other employmen

I'd love to see centurylink/lumen go bust, lose everything, and local governments take over their facilities. Every last employee forced to find other employment. Every last facility auctioned to another smaller regional provider. Hatred is too weak a word for the feelings I have toward that hellish pit of misery and stupidity. They should not exist.

loeg 5y ago
> I'd love to see centurylink/lumen go bust, lose everything, and local governments take over their facilities. Every last employee forced to find other employment. Every last facility auctioned to another smaller regional provider. > Hatred is too weak a word for the feelings I have toward that hellish pit of misery and stupidity. > They should not exist. What? They provide good service, their tech staff are union, and they charge less than Comcast, who had a monopoly in my area for a decade. Could you provide any details to support your extreme emotional reactions to this company?
- JaimeThompson 5y ago
  It really depends on what are of the country we are talking about. I know of areas where centurylink is absolutely horribly at it is like pulling teeth to get them to resolve issues on high cost business / government fiber connections.
- robbedpeter 5y ago
  Horrible service, massive bureacracy that makes improvements or accountability impossible, corruption at every level. I'm glad for you that you've been insulated from the bad, but it's so trivially visible to anyone who cares to look that it is clear that you are part of the problem. By not being aware of, or by your not having the ability to help fix problems you become aware of, you are participating in an abominable kafkaesque nightmare. The amount of money shuffling between acquired isps and the main company is insane. The corporate / enterprise customer service is actively hostile. I've gone through multiple account managers in the last decade, across multiple jobs, who have lied through their teeth, disrupted service, ignored pleas for assistance, and made an absolute hell out of dealing with the company. Every person I've spoken to ranging over a half dozen states have reported similar batshit horrible experiences, across every product from local phone to voip to dark fiber to metro ethernet. The bills are deliberately crafted to be inscrutable and allow the company to arbitrarily overcharge. Early this year, my company was overcharged $12k in a month, when the regular charges are around $2k. This happened to over a dozen local and regional companies, some of whom wouldn't have known to challenge it. In recent years I have had to go to public service agencies, looped in senators and congressmen to bring pressure to bear, escalated problems to c level executives, and it's left a horrible impression which seems universally held among my peers, all over the country. I even have friends working for the company, all planning their exit because it's such a shitshow internally. If any company deserves to be broken up, it is Lumen/CenturyLink. They're probably responsible for me losing years of life expectancy, and my experience is far from unique.
  - mise_en_place 5y ago
    Never had any problems with them. Cox, on the other hand, was a massive dumpster fire. CenturyLink has been great quality and service for Fiber. Whomever the author is has an axe to grind with CenturyLink. Also what the heck is the title?

loeg 5y ago

> I'd love to see centurylink/lumen go bust, lose everything, and local governments take over their facilities. Every last employee forced to find other employment. Every last facility auctioned to another smaller regional provider. > Hatred is too weak a word for the feelings I have toward that hellish pit of misery and stupidity. > They should not exist. What? They provide good service, their tech staff are union, and they charge less than Comcast, who had a monopoly in my area for a decade. Could you provide any details to support your extreme emotional reactions to this company?

JaimeThompson 5y ago
It really depends on what are of the country we are talking about. I know of areas where centurylink is absolutely horribly at it is like pulling teeth to get them to resolve issues on high cost business / government fiber connections.
robbedpeter 5y ago
Horrible service, massive bureacracy that makes improvements or accountability impossible, corruption at every level. I'm glad for you that you've been insulated from the bad, but it's so trivially visible to anyone who cares to look that it is clear that you are part of the problem. By not being aware of, or by your not having the ability to help fix problems you become aware of, you are participating in an abominable kafkaesque nightmare. The amount of money shuffling between acquired isps and the main company is insane. The corporate / enterprise customer service is actively hostile. I've gone through multiple account managers in the last decade, across multiple jobs, who have lied through their teeth, disrupted service, ignored pleas for assistance, and made an absolute hell out of dealing with the company. Every person I've spoken to ranging over a half dozen states have reported similar batshit horrible experiences, across every product from local phone to voip to dark fiber to metro ethernet. The bills are deliberately crafted to be inscrutable and allow the company to arbitrarily overcharge. Early this year, my company was overcharged $12k in a month, when the regular charges are around $2k. This happened to over a dozen local and regional companies, some of whom wouldn't have known to challenge it. In recent years I have had to go to public service agencies, looped in senators and congressmen to bring pressure to bear, escalated problems to c level executives, and it's left a horrible impression which seems universally held among my peers, all over the country. I even have friends working for the company, all planning their exit because it's such a shitshow internally. If any company deserves to be broken up, it is Lumen/CenturyLink. They're probably responsible for me losing years of life expectancy, and my experience is far from unique.
- mise_en_place 5y ago
  Never had any problems with them. Cox, on the other hand, was a massive dumpster fire. CenturyLink has been great quality and service for Fiber. Whomever the author is has an axe to grind with CenturyLink. Also what the heck is the title?