Anecdotal: I remember seeing this from KLM a little while ago. They take customer service (not necessarily even support) to an extreme by committing random ac

Anecdotal: I remember seeing this from KLM a little while ago. They take customer service (not necessarily even support) to an extreme by committing random acts of kindness for passengers waiting in terminals: http://surprise.klm.com/ http://surprise.klm.com/