I do all the support for Tiki-Toki (http://www.tiki-toki.com http://www.tiki-toki.com) at present and, to my surprise (I am quite a grumpy person), I quite enjo

I do all the support for Tiki-Toki (http://www.tiki-toki.com http://www.tiki-toki.com) at present and, to my surprise (I am quite a grumpy person), I quite enjoy it. It really helps you get to know your own software and pinpoint areas where people are struggling and usability improvements are needed. Plus, you learn what new features people want.