I sat with customer service for years as an application support engineer. I was able to learn the business much faster than if I was just talking to other devs

I sat with customer service for years as an application support engineer. I was able to learn the business much faster than if I was just talking to other devs and IT people who had barely groped one part of the elephant. Normally, if you ask to be integrated with the business people look at you like you just crawled out of a swamp. Personally, I have a hard time deciphering code if I don't know the business case (intent) first...once I have that knowledge the code is easy to read. Rarely is code expressed in domain language.