I think that's a really great idea. In Germany we have a fairly strong 'grey collar' culture and this was one of the things I missed most in the UK. (and I thin

I think that's a really great idea. In Germany we have a fairly strong 'grey collar' culture and this was one of the things I missed most in the UK. (and I think the US is similar in that regard). The huge division between 'service workers' and professionals I think is not good for companies but much more importantly it's bad socially. People lose empathy for the day-to-day problems of what is probably the majority of employees in numbers and it creates a class of people living in a bubble. You learn a lot of humility pretty quickly if you go from management work or coding to carrying packages around and having to deal with angry customers. I wonder what changes you'd see at companies like Facebook if the management had to sit in one of their outsourced content moderation centers for a few weeks.