It would connect you with what actually matters to the customer. You may be building features for the developers that paper over or hide issues for the end user

It would connect you with what actually matters to the customer. You may be building features for the developers that paper over or hide issues for the end user. I've see this where frameworks chose metrics that paged engineers less but caused micro outages. Not saying this is you but the end user's experience is the core product. Sometimes you have to make the devs life a bit worse to make the customers better. Hopefully you get to come back and also make the devs experience better over time.