Its not really about managing the process as much as experiencing it end to end. Seeing the "big picture" while still experiencing the customer facing parts. I

Its not really about managing the process as much as experiencing it end to end. Seeing the "big picture" while still experiencing the customer facing parts. Its not that unique in businesses, amazon used to expect that office workers do a few shifts in a warehouse, not to manage the warehouse process, but to view how 90% of the workers work, and what a critical component of their business is like. > I would hope that a C-level manager would have an understanding not only of how the front-end processes work, but also how they affect the company's "big picture". Do you think they can get that understanding in their home office while taking zoom calls with the finance dept?