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Another big issue is silently rejected emails. A client of mine had corporate clients who relied on MS's hosted email solution. Often emails would be accepted
by WhyNotHugo 5y ago
Another big issue is silently rejected emails.
A client of mine had corporate clients who relied on MS's hosted email solution. Often emails would be accepted from our MTA onto theirs, but never show up in inboxes or spamboxes. They were just silently discarded, even though the IP had pretty good reputation (and had been used to send email for years).
Eventually, the problem got so bad they just had to switch to a hosted email solution, since there was no way to work around it. I would have insisted the other company deal with it, but they wouldn't pay my client if the invoices weren't emailed, so we didn't really have a choice.
- southerntofu 5y agoThe problem in this case is Microsoft. They've been known to do this for years in order to reinforce their email oligopoly. Unfortunately instances where your business lost money is the only thing Nation State regulators care about, but in this specific instance, you could have sued Microsoft and made a ton of money and maybe paved the way for their stopping to do so entirely from fear of further fines. Maybe it's not too late. You'd be doing all of us a major service.
- tiahura 5y ago“in order to reinforce their email oligopoly.” Cite?
- southerntofu 5y agoNo specific source for the purpose. That's just classic mafia/oligopoly playbook. A more explicit version would be: "that's a nice email server you got there, would be a shame if your mail were silently dropped; If you just pay for my services that certainly wouldn't happen" Of course, they can't do that with other big players (like Gmail) so they're allowlisted, because they would be afraid of lawsuits and their users would complain about not receiving email from Gmail. By applying this to smaller providers only, they maintain plausible deniability that the problem lies on the other side, a sentiment which is reinforced by maintaining their tech support's lower levels unaware of the scheme (the only ones you can talk to for months after initial complaint).
- ki9 5y agoAgree. The accusation is that microsoft is dropping its competitors' mail despite their reputation. If the reputation is there, there's no other motive than to force consumers to use microshit. Citation for this? We have a witness in the room! WhyNotHugo's comment is a primary source.
- syntheticnature 5y agoI have seen this with all the major email providers; least often with Google, but it has still happened.