5 ms·
Really? The last several times I've tried to contact support I have only been able to "chat" with some limited functionality chatbot that was clearly narrowly p
by gundmc 5y ago
Really? The last several times I've tried to contact support I have only been able to "chat" with some limited functionality chatbot that was clearly narrowly programmed for a few use cases.
No option to reach a human by phone, chat, email. It felt pretty awful.
Edit: I should clarify that I mean Amazon retail. I don't use AWS, but I imagine it has much better support.
- SteveMoody73 5y agoI've never had an issue getting in touch with a human on Amazon. On the contact us page there's even an option for them to call you. Enter your phone number and they usually call in under a minute. This option is available in the UK at least.
- gundmc 5y agoMaybe that's a UK regulation? I just tried navigating the maze of a customer service site from the US again and can't find any apparent way to contact a human. Edit: I should clarify that I mean Amazon retail. I don't use AWS, but I imagine it has much better support.
- busymom0 5y agoI am from Canada and always had good experience with retail support.
- mixedCase 5y agoJust ask in chat for a human after reaching a dead end.