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Last week I tried to buy RunJS (http://runjs.app http://runjs.app), which uses Paddle. It wouldn't take my business credit card, so I emailed the creator. He sa

Last week I tried to buy RunJS (http://runjs.app http://runjs.app), which uses Paddle. It wouldn't take my business credit card, so I emailed the creator. He said it's a Paddle problem and gave me Paddle's email. I sent Paddle an email explaining what I was trying to buy, with a screenshot of the payment modal and error message, and their reply was an email bot that said: > I wasn't able to tell exactly which transaction you're referring to, but it looks like your email **** is linked to a purchase of Unlimited icons pack from Icon54 on *** ** 2017 for USD 0 (order number ######). > If you need further assistance with this purchase, you can follow this link to chat with me, Kino. I'm a virtual assistant, available 24/7 to help you with this matter. I emailed this reply to the creator of RunJS and asked him to follow up with Paddle to help me buy his software. His response was: > I'd recommend following the instructions that Paddle provided. > I'm, unfortunately, not able to assist with payment issues. So my takeaway is yes: payments are broken, especially with Paddle. Payments would be less broken if anybody along the chain cared enough about support to solve payment problems.

salawat 5y ago
Ding ding ding. Welcome to the tyranny of economies of scale. The profit taking happens only a little at a time, spread over millions of transactions. Given you're getting it right more often than wrong (something your analytics will tell you) and your merchants can't be arsed to leave, ignoring problems is absolutely an effective tactic. Also welcome to why I've been trying to get away from finance and failing miserably. The human cost quantification is far too high for my tastes in my reckoning of hours of suffering induced. There's some profound revelation on the nature of the great farce that "you can do anything, as long as the money holds out", but this is likely so tautologically obvious it makes very unstimulating discussion.

salawat 5y ago

Ding ding ding. Welcome to the tyranny of economies of scale. The profit taking happens only a little at a time, spread over millions of transactions. Given you're getting it right more often than wrong (something your analytics will tell you) and your merchants can't be arsed to leave, ignoring problems is absolutely an effective tactic. Also welcome to why I've been trying to get away from finance and failing miserably. The human cost quantification is far too high for my tastes in my reckoning of hours of suffering induced. There's some profound revelation on the nature of the great farce that "you can do anything, as long as the money holds out", but this is likely so tautologically obvious it makes very unstimulating discussion.