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don't switch to Paddle. they shut you down immediately, without 48 hours notice, and without reason at all. and if their GitHub issue system is full of angry cu

don't switch to Paddle. they shut you down immediately, without 48 hours notice, and without reason at all. and if their GitHub issue system is full of angry customers, they just delete all GitHub issues and comments, instead of improving their service/product. thats why we switched to Stripe, believing they wouldn't shut you down without reason.

chinathrow 5y ago
It's as if payments are ripe for disruption... /s.
- quickthrower2 5y ago
  Its all solved by cryptocurrency but just need another decade for adoption as a functional day to day currency!
  - chinathrow 5y ago
    Is this sarcasm?
    - Sebb767 5y ago
      No. Despite their current use as speculation objects or pyramid schemes, they were originally designed to be exactly that, a digital hard-cash replacement. Unfortunately, their use as the former makes the use as the latter currently very unattractive.
      - salawat 5y ago
        It's not a cash alternative with the kind of paper trail blockchain creates. Just saying. The perks of cash don't stop at what everyone considers virtuous or convenient to those looking to control economic activity from the top down.
      - chinathrow 5y ago
        My commet was about the "it's all solved" part of the comment. Would you really consider payments are solved with crypto?
newsbinator 5y ago
Last week I tried to buy RunJS (http://runjs.app http://runjs.app), which uses Paddle. It wouldn't take my business credit card, so I emailed the creator. He said it's a Paddle problem and gave me Paddle's email. I sent Paddle an email explaining what I was trying to buy, with a screenshot of the payment modal and error message, and their reply was an email bot that said: > I wasn't able to tell exactly which transaction you're referring to, but it looks like your email **** is linked to a purchase of Unlimited icons pack from Icon54 on *** ** 2017 for USD 0 (order number ######). > If you need further assistance with this purchase, you can follow this link to chat with me, Kino. I'm a virtual assistant, available 24/7 to help you with this matter. I emailed this reply to the creator of RunJS and asked him to follow up with Paddle to help me buy his software. His response was: > I'd recommend following the instructions that Paddle provided. > I'm, unfortunately, not able to assist with payment issues. So my takeaway is yes: payments are broken, especially with Paddle. Payments would be less broken if anybody along the chain cared enough about support to solve payment problems.
- salawat 5y ago
  Ding ding ding. Welcome to the tyranny of economies of scale. The profit taking happens only a little at a time, spread over millions of transactions. Given you're getting it right more often than wrong (something your analytics will tell you) and your merchants can't be arsed to leave, ignoring problems is absolutely an effective tactic. Also welcome to why I've been trying to get away from finance and failing miserably. The human cost quantification is far too high for my tastes in my reckoning of hours of suffering induced. There's some profound revelation on the nature of the great farce that "you can do anything, as long as the money holds out", but this is likely so tautologically obvious it makes very unstimulating discussion.
greatjack613 5y ago
Agreed, I had to use paddle once for a subscription and the experience was absolutely horrific. Events are delayed, no customer support, sucky sdk. Don't touch them with a 10 foot pole.
- leohonexus 5y ago
  …or a paddle? /s

chinathrow 5y ago

It's as if payments are ripe for disruption... /s.

quickthrower2 5y ago
Its all solved by cryptocurrency but just need another decade for adoption as a functional day to day currency!
- chinathrow 5y ago
  Is this sarcasm?
  - Sebb767 5y ago
    No. Despite their current use as speculation objects or pyramid schemes, they were originally designed to be exactly that, a digital hard-cash replacement. Unfortunately, their use as the former makes the use as the latter currently very unattractive.
    - salawat 5y ago
      It's not a cash alternative with the kind of paper trail blockchain creates. Just saying. The perks of cash don't stop at what everyone considers virtuous or convenient to those looking to control economic activity from the top down.
    - chinathrow 5y ago
      My commet was about the "it's all solved" part of the comment. Would you really consider payments are solved with crypto?

newsbinator 5y ago

Last week I tried to buy RunJS (http://runjs.app http://runjs.app), which uses Paddle. It wouldn't take my business credit card, so I emailed the creator. He said it's a Paddle problem and gave me Paddle's email. I sent Paddle an email explaining what I was trying to buy, with a screenshot of the payment modal and error message, and their reply was an email bot that said: > I wasn't able to tell exactly which transaction you're referring to, but it looks like your email **** is linked to a purchase of Unlimited icons pack from Icon54 on *** ** 2017 for USD 0 (order number ######). > If you need further assistance with this purchase, you can follow this link to chat with me, Kino. I'm a virtual assistant, available 24/7 to help you with this matter. I emailed this reply to the creator of RunJS and asked him to follow up with Paddle to help me buy his software. His response was: > I'd recommend following the instructions that Paddle provided. > I'm, unfortunately, not able to assist with payment issues. So my takeaway is yes: payments are broken, especially with Paddle. Payments would be less broken if anybody along the chain cared enough about support to solve payment problems.

salawat 5y ago
Ding ding ding. Welcome to the tyranny of economies of scale. The profit taking happens only a little at a time, spread over millions of transactions. Given you're getting it right more often than wrong (something your analytics will tell you) and your merchants can't be arsed to leave, ignoring problems is absolutely an effective tactic. Also welcome to why I've been trying to get away from finance and failing miserably. The human cost quantification is far too high for my tastes in my reckoning of hours of suffering induced. There's some profound revelation on the nature of the great farce that "you can do anything, as long as the money holds out", but this is likely so tautologically obvious it makes very unstimulating discussion.

greatjack613 5y ago

Agreed, I had to use paddle once for a subscription and the experience was absolutely horrific. Events are delayed, no customer support, sucky sdk. Don't touch them with a 10 foot pole.

leohonexus 5y ago
…or a paddle? /s