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Nope, we're in travel and hospitality (so people book early and stay later) and they don't want to bear the refund risk with Covid-19. Again, I'm not forcing S

Nope, we're in travel and hospitality (so people book early and stay later) and they don't want to bear the refund risk with Covid-19. Again, I'm not forcing Stripe to do business with us (even though we never had issues in 4 years and processed millions through them). I just want them to give us a bit more time than 48 hours to switch to another processor in between Christmas and NY.

csomar 5y ago
I don't get it. Are you charging people before their stay? In most of my experiences with Booking.com or hotels themselves, I settle the bill (with my card) at the end of the stay.
- Reason077 5y ago
  Many hotel booking sites do charge at the time of booking, particularly when the booking is heavily discounted / non-refundable.
- refurb 5y ago
  Depends. Many sites offer non-refundable reservations for a cheaper rate. You pay when you book.
- philliphaydon 5y ago
  booking.com always charges me before I fly. Same with agoda and another site I’ve used which name eludes me. Never had the option to pay at the hotel upon arrival.
  - csomar 5y ago
    If you are using a Debit Card, the amount will be held. It looks like it’s charged (and maybe your bank doesn’t show that) but there is a difference from the seller side.
    - philliphaydon 5y ago
      I don't believe that's true. Using a Credit Card funds can still be held and either released or taken at a later date. This usually happens with you rent a car and they need a security deposit. What I don't understand tho is /why/ a merchant will often accept a credit card but not a debit credit card. While there's differences in fruad protection and refunding, the main difference is debit credit card draws on funds you have while credit card supplies a line of credit to re-pay at a later date.
- kmlx 5y ago
  the absolute best fares i got were always paying in full before the actual trip. i still do this today with covid.
- topicseed 5y ago
  A lot of trips and stays are prepaid in exchange for a lower price.
- jeroenhd 5y ago
  Lots of hospitality businesses charge before the stay, like travel agencies. A company may need to reserve flights, book rooms and possibly set up tours and events, and all that stuff costs money upfront. If you don't have a lot of buffer (say, because Stripe is reserving half your funds) then you'll need to cover the costs in some other way. If you only book a hotel then you'll probably get the option to pay upfront or settle afterwards, but if you buy an entire package deal from a third party comaonty then you usually get asked for some or all money upfront. These packages are often more expensive than going through the effort of finding a good deal yourself, or they're cheaper and rely on a lot of deals not falling through. I wouldn't trust my customers to show up without at least a reservation on their account, especially now with new covid waves and potential anti covid measures threatening holiday fun.
- l33tman 5y ago
  Booking.com, expedia etc. have options to pay in advance. They'll refund you later if you cancel. Some listings seem to have this as the only option? I didn't look recently.
namdnay 5y ago
I don’t get it. You’re a payment provider that is in fact just a wrapper around another payment provider?

csomar 5y ago

I don't get it. Are you charging people before their stay? In most of my experiences with Booking.com or hotels themselves, I settle the bill (with my card) at the end of the stay.

Reason077 5y ago
Many hotel booking sites do charge at the time of booking, particularly when the booking is heavily discounted / non-refundable.
refurb 5y ago
Depends. Many sites offer non-refundable reservations for a cheaper rate. You pay when you book.
philliphaydon 5y ago
booking.com always charges me before I fly. Same with agoda and another site I’ve used which name eludes me. Never had the option to pay at the hotel upon arrival.
- csomar 5y ago
  If you are using a Debit Card, the amount will be held. It looks like it’s charged (and maybe your bank doesn’t show that) but there is a difference from the seller side.
  - philliphaydon 5y ago
    I don't believe that's true. Using a Credit Card funds can still be held and either released or taken at a later date. This usually happens with you rent a car and they need a security deposit. What I don't understand tho is /why/ a merchant will often accept a credit card but not a debit credit card. While there's differences in fruad protection and refunding, the main difference is debit credit card draws on funds you have while credit card supplies a line of credit to re-pay at a later date.
kmlx 5y ago
the absolute best fares i got were always paying in full before the actual trip. i still do this today with covid.
topicseed 5y ago
A lot of trips and stays are prepaid in exchange for a lower price.
jeroenhd 5y ago
Lots of hospitality businesses charge before the stay, like travel agencies. A company may need to reserve flights, book rooms and possibly set up tours and events, and all that stuff costs money upfront. If you don't have a lot of buffer (say, because Stripe is reserving half your funds) then you'll need to cover the costs in some other way. If you only book a hotel then you'll probably get the option to pay upfront or settle afterwards, but if you buy an entire package deal from a third party comaonty then you usually get asked for some or all money upfront. These packages are often more expensive than going through the effort of finding a good deal yourself, or they're cheaper and rely on a lot of deals not falling through. I wouldn't trust my customers to show up without at least a reservation on their account, especially now with new covid waves and potential anti covid measures threatening holiday fun.
l33tman 5y ago
Booking.com, expedia etc. have options to pay in advance. They'll refund you later if you cancel. Some listings seem to have this as the only option? I didn't look recently.

namdnay 5y ago

I don’t get it. You’re a payment provider that is in fact just a wrapper around another payment provider?