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Just tried to delete my lastpass account and get the following message: "Something went wrong. : A" Not very confidence-building. Anyone know how to work around

by chubs 5y ago

Just tried to delete my lastpass account and get the following message: "Something went wrong. : A" Not very confidence-building. Anyone know how to work around this? Also: Went to https://support.logmeininc.com/lastpass/help/delete-your-lastpass-account-lp010012 https://support.logmeininc.com/lastpass/help/delete-your-las... and it doesn't actually tell you how to delete the account, just tells you how to recover your password. Methinks this is all a dark pattern.

gregsadetsky 5y ago
There are multiple independent reports here of that error happening as well! See: https://news.ycombinator.com/item?id=29708961 https://news.ycombinator.com/item?id=29708961 One commenter noted that it wasn't possible to login again (after that error happened), so presumably the account was deleted...?
- jeffybefffy519 5y ago
  Have you actually contacted lastpass about this?
  - tuwtuwtuwtuw 5y ago
    He wrote elsewhere that he contacted them but they shrugged it off, or something like that..
  - gregsadetsky 5y ago
    I contacted LastPass support twice over the phone about the suspicious login attempts. I was shrugged off twice. I contacted them again by email yesterday, adding the link to this thread, and mentioning the number of similar ip addresses that all attempted to login, presumably with the knowledge of the master password (or a workaround around it? or the password's hashes?). I'm hoping it gets escalated. Also, I have not contacted LastPass about the error that shows up when deleting an account. I'm keeping my account around since I want to have access to the entry logs related to all of this for now.
- someguydave 5y ago
  same thing happened to me (deletion error; could not log in again)
  - gregsadetsky 5y ago
    I wonder if deleting a LastPass account with the devtools opened would have showed us the full error message going over the network. Or maybe the server is truly just sending back "A".

by chubs 5y ago

gregsadetsky 5y ago

There are multiple independent reports here of that error happening as well! See: https://news.ycombinator.com/item?id=29708961 https://news.ycombinator.com/item?id=29708961 One commenter noted that it wasn't possible to login again (after that error happened), so presumably the account was deleted...?

jeffybefffy519 5y ago
Have you actually contacted lastpass about this?
- tuwtuwtuwtuw 5y ago
  He wrote elsewhere that he contacted them but they shrugged it off, or something like that..
- gregsadetsky 5y ago
  I contacted LastPass support twice over the phone about the suspicious login attempts. I was shrugged off twice. I contacted them again by email yesterday, adding the link to this thread, and mentioning the number of similar ip addresses that all attempted to login, presumably with the knowledge of the master password (or a workaround around it? or the password's hashes?). I'm hoping it gets escalated. Also, I have not contacted LastPass about the error that shows up when deleting an account. I'm keeping my account around since I want to have access to the entry logs related to all of this for now.
someguydave 5y ago
same thing happened to me (deletion error; could not log in again)
- gregsadetsky 5y ago
  I wonder if deleting a LastPass account with the devtools opened would have showed us the full error message going over the network. Or maybe the server is truly just sending back "A".