I've had the same problem in the EU, we were basically ripped off by Booking.com Transport Ltd. Support was not helpful at all and we did not get any kind of re

I've had the same problem in the EU, we were basically ripped off by Booking.com Transport Ltd. Support was not helpful at all and we did not get any kind of refund. So we went to a local car rental company's reception desk and rented another car. Every time we rented from small companies we had no issues. Sixt, Herz, Avis and Budget are the worst. Europacar ripped off my in laws of the fuel deposit.