The irony is they get hate and complaints no matter what they do - so I believe they are optimizing the wrong metric. It's bureaucracy at work: make fuss, busy

The irony is they get hate and complaints no matter what they do - so I believe they are optimizing the wrong metric. It's bureaucracy at work: make fuss, busy work, spend lots of money, spin wheels, start big projects then abandon them etc... Or just make good software. Do it right the first time. Accept responsibility when things go south. If your mission is righteous the rest will fall into place.