I know two non-techie people (one a friend, one an acquaintance) who've used GoDaddy and gotten confused by all of the upsells and promos. My friend ended up pu

I know two non-techie people (one a friend, one an acquaintance) who've used GoDaddy and gotten confused by all of the upsells and promos. My friend ended up purchasing a few extra services by accident and had a hard time trying to cancel them. The acquaintance was much less cognizant and ended up paying hundreds a month unknowingly. I've also used them too, because a cofounder had registered our domain name with them. In Aug 2010, I noticed that GoDaddy had been charging us for an extra service we never purchased. I know this because none of us had logged into the GoDaddy account in a while. Fortunately, I'm really anal with accounting records and noticed the discrepancy in our bill. After several emails and attempts to get this charge removed, I tweeted this issue with @GoDaddy included in it. THAT got an immediate response. Eventually, the charges were removed and we got a refund. Moral of the story: Don't recommend GoDaddy to your non-techie friends, and consider avoiding it yourself. But if you must use them and have a problem, tweet about it to get a quick resolution.