There is a lot of competition in this space. If you have a bad experience, don’t use them next time. If it takes more than a couple of minutes at a counter to p

There is a lot of competition in this space. If you have a bad experience, don’t use them next time. If it takes more than a couple of minutes at a counter to pick up a car including queue time, that’s not acceptable. Switch. I have good experiences from Hertz, Europcar and Avis in Europe. Just pick up keys, usually the right car (some times obviously a switch within the class but that’s expected as it literally says “or similar” and it’s always similar e.g an A4 instead of a 3-series or a golf instead of a similar sized Toyota or whatever).