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At this point it's really better to automatize support. They can't do anything a policy rule-based bot couldn't do.
by ricardobayes 5y ago
At this point it's really better to automatize support. They can't do anything a policy rule-based bot couldn't do.
- sofixa 5y agoBut when companies do this, people complain there isn't a human they can talk to ( e.g. Google, even if they explicitly have chat and phone support if you pay).
- heavyset_go 5y agoThat's one of the reasons representatives are stuck with scripts and decision trees these days: it's just another step on the road to complete automation of phone support. Having dealt with companies that decided to automate their phone support entirely, this is not something to look forward to at all.