> People are annoyed that they can pay for something (sometimes an essential identity service), be arbitrarily denied it, and have no recourse other than maybe

> People are annoyed that they can pay for something (sometimes an essential identity service), be arbitrarily denied it, and have no recourse other than maybe getting lucky by writing a complaint post that gets traction and read by some human who can tell the abuse department they've fricked it. I think the reasoning for changing the verbiage from "buy" to something more truthful is because most people don't even know this is a thing. Outside of hacker news and gaming subreddits, how many people are actually aware that digital video games they've "bought" can easily be revoked? I don't believe the average person is aware.