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> App Store Reviewers are completely asinine I recently had an interaction with a food delivery customer care executive (many like this; of other businesses as
by crossroadsguy 5y ago
> App Store Reviewers are completely asinine
I recently had an interaction with a food delivery customer care executive (many like this; of other businesses as well) and the kind of conversation I had with them it seemed to me that someone must have flattened the brain matter with a rock before stuffing it back inside their skulls.
Then it dawned upon me. Nope. They just are as much a victim of these huge corps and their lawyers and their policies that any slip could mean losing their jobs if it turned out that they didn't toe the written line by the letter.
- ricardobayes 5y agoAt this point it's really better to automatize support. They can't do anything a policy rule-based bot couldn't do.
- sofixa 5y agoBut when companies do this, people complain there isn't a human they can talk to ( e.g. Google, even if they explicitly have chat and phone support if you pay).
- heavyset_go 5y agoThat's one of the reasons representatives are stuck with scripts and decision trees these days: it's just another step on the road to complete automation of phone support. Having dealt with companies that decided to automate their phone support entirely, this is not something to look forward to at all.