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But those are also the people who ruin it for everyone. Why not heavily optimize for the 90% good case via full automation and discourage time intensive behavio
by ajmurmann 5y ago
But those are also the people who ruin it for everyone. Why not heavily optimize for the 90% good case via full automation and discourage time intensive behavior. I'm thinking either only taking online reservations or doing a 30% surcharge for walk-ins. The happy case should be that I book online, I get a parking spot location where the car is and a QR code I show on exit. Hertz Gold at SFO is like 80% there, yet the normal case remains having to walk to a desk. It seems in their interest to discourage going to the desk as much as possible.
- jackson1442 5y agoWould be interesting if they offered a subscription service and/or loyalty tier that gives you "real" reservations. Call it "$BRAND Car Guarantee." That way, you know that the customers are committing to actually get their cars, and you can make a term of service that you don't miss N cars per T time (this would be displayed prominently - call it something friendly like "house rules"). Boom, everyone's happy. Your repeat customers are more likely to stay that way, and people will hear about this and _become_ repeat customers because that's what it incentivizes. You can keep prices cheap by overbooking your non-loyalty cars like you already do.
- llampx 5y agoHow would they upsell you on insurance and extras if you didn't have any interactions with a sales agent? Honest question.