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Forget about books, podcasts, videos, etc. If you are joining a company where they are putting you in a client facing role, you will learn by doing, watching y
by apohn 5y ago
Forget about books, podcasts, videos, etc. If you are joining a company where they are putting you in a client facing role, you will learn by doing, watching your colleagues, and making mistakes.
I've worked in different client facing role at Software companies for over a decade. There's a huge spectrum of people on both sides who succeed in client facing roles. Introverts, Extroverts, talkers, quiet people, people who lie about everything, people who can't keep their mouth shut and always say what they perceive is the truth, people who are easy-going and friendly, people who seem to have no ability to talk about anything apart from work and tech topics, etc. There's a lot of variance from company to company as well.
IME any "educational" material will paint an overly narrow view of the type of personality who can have successful client interactions. It may only further derail your confidence about being successful in this regarfds.
If you do get a client facing job, watch and learn from your peers. Make mistakes and learn from them. It'll take time to be comfortable, maybe a year or more. Eventually you'll be fine.